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This page outlines Spaire support channels and support expectations.

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Support channels

ChannelBest for
EmailAccount issues, billing questions, migration support, production incidents
DiscordCommunity discussion and implementation guidance

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Email support

For direct support, contact [email protected]. When contacting support, include:
  • Your organization identifier
  • A clear description of the issue
  • Relevant request IDs, timestamps, and error payloads
  • Steps to reproduce

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Discord

Join our Discord for community discussions and implementation Q&A.

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Etiquette

Communication should remain respectful and professional in all channels. Spaire may limit or terminate support interactions that are abusive, threatening, or contain harassing language.

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Changes to this policy

We may update this support policy, including support channels and response expectations, at any time. Updates are effective when published.